Top COVID-19, Billing and “Paying for College” Questions Community College Students Ask, Why Answering Can Be Hard, and How AI Help
Date and Time: April 14, 3 p.m. EDT
Presenters: Damon Vangelis, CEO, and Nick Burrell, Director of School Partnerships
Description: This webinar will share lessons learned from over 1 million artificially intelligent chatbot interactions with community college students. Join to find out the top questions students ask around paying for college, billing, student services and more. We will cover trends by time of day and year. And we’ll look at questions in multiple languages. Why is answering these questions often so hard? We will share our view, as well as the ways schools address the challenge today. Finally, we will explore how schools are integrating chatbots into their workflow processes to augment human advising and promote greater student success.
1. Understand top student questions on billing and paying for college
2. Implement financial education and literacy resources across campus
3. Recognize the impact of students' preferred communication methods
CPE Availability: 1 hour
This event is part of the 2020 CCBO Business Partner Webinar Series.