Higher Ed Customer Service Continuity in Times of Crisis
Presented by
Date and Time: April 7, 2 p.m. EDT
Presenters: Judith Witherspoon, Senior Vice President
Description: COVID-19 has tested the adaptability of remote workforce deployment and management for colleges. This is especially true for college customer service teams. While many are finding ways to succeed and serve students for the near term, challenges are on the horizon as colleges prepared to scale peak season. This webinar will review customer service models, discuss best practices in remote customer service center management for community colleges and share future insights.
Learning Objectives:
1. Gain an understanding of cost/benefits and flexibility associated with various customer service models.
2. Learn key performance indicators and best practices for managing customer service teams.
3. Learn about pending security requirements that may soon impact college staff and third-party vendors.
4. Learn best practices for managing third-party solutions as it relates to the college enrollment cycle.
CPE Availability: 1 hour
This event is part of the 2020 CCBO Business Partner Webinar Series.
